Frequently Asked Questions

We understand that you may have questions about our products, services, or policies, and we're here to provide you with quick and helpful answers! We’ve done our best to answer common queries, however you don't find the information you're looking for, please get in touch with us via our contact page. Our team is always ready to assist and ensure that you have the best possible experience with RYS.

  • RYS products (excluding customized products) can be returned for a replacement. In the case that the item is not in stock, a store credit will be issued. Shipping cost is not included. We do not do refunds.

  • Yes we do! We ask that all international customers please contact us via email at raiseyourstik@yahoo.com for further shipping information.

  • Yes we do! For full refurbishments, repairs and handle replacements, please get in touch via our contact page, or direct email to raiseyourstik@yahoo.com.

  • Please get in touch with us via our contact page or direct email at raiseyourstik@yahoo.com to schedule an appointment to view products in our physical storefront. Our available times for appointments are:

    Thursday: 10am - 5pm
    Friday: 10:30am - 5:30pm
    Saturday: 9am - 11am

  • Each season we offer 10 players around Australia the chance to represent our growing brand and build a loyal partnership with us. For more information and to apply for a sponsorship, please visit our ambassadors page.