PRODUCT WARRANTY POLICY

Cricket bats are natural products. This means that there is a possibility that your bat could break. We will always do our best to ensure durability in your bat, but wood is wood and any bat has the chance of having it’s issues. Cricket bats can break for numerous reasons in numerous ways. Please follow the process above to minimise the chance of this happening. Most of the time the bat can be fixed. We cannot replace products if they have:

1. Been damaged as a result of regular wear and tear

2. Been wrongly used or neglected or that have been repaired or modified without being certified by RYS Cricket

3. Become damaged through bad shots or have failed as a result of poor preparation and care. This includes most yorker damage.

All bats have 12 months warranty on the blade and 6 months on the handles from date of purchase. Each warranty will be inspected on a case by case basis and only replaced due to a manufacturing fault.

In general, cricket bats will be repaired at least once before a replacement or credit is given.

NO STICKERS, NO WARRANTY. If you request a RYS bat without RYS stickers it will not come with a warranty. If stickers are removed from a RYS bat warranty will be void. No exceptions.

Soft gear (pads, gloves etc) will not be replaced under warranty for general wear and tear. They will be replaced if there is a fault because of the manufacturer within six months. This is totally at the discretion of us.

If anything happens to your product please email us with photos before taking any action. The product must be returned to RYS Cricket in Adelaide for assessment. If the product is unrepairable, the product can be returned for a replacement or store credit.

Please note: Cricket is a dangerous sport. All products are made for normal play or training assistance and therefore RYS cannot be held responsible for personal or third party injury. Please make sure the product is the right size for the user and the protection level is correct for the respective playing level.